S&H

How long does it take for my order to ship?

You may be used to receiving your Upful Blends order within our normal 1 to 3 business day processing time. We want to let you know that our processing time is temporarily 10 to 12 business days before your order ships.

We recently moved warehouses, and we are currently experiencing delays in getting the electrical setup completed for our industrial production and packaging machines. Normally, these machines help us produce and prepare your orders much more quickly. While we wait for everything to be fully operational, our team is currently making and preparing your orders by hand.

This is a temporary season for us, and we are working hard behind the scenes to get back to our normal 1 to 3 business day processing time as quickly as possible. We have been sending emails 2x a week, keeping you updated on the BTS processes here in the Upful warehouse and the status of your order, because we believe leading with humility and transparency makes our relationship that much better! Please check your spam folder if you haven't received them. 

Please keep in mind that processing time is separate from shipping transit time. Your order will receive tracking once it has been shipped, and your tracking information will be sent automatically to the email address provided at checkout.

If you do not see your tracking email, please check your spam or promotions folder and make sure you have added us to your trusted senders.

Preorders

If your order contains a preorder item that will take longer than the current processing window, available products may ship separately.

Holiday Shipping
We do not process or ship orders on holidays. Holidays are not included in our business day processing timeline.We are incredibly grateful for your patience, understanding, and continued support during this temporary season. 💚

We know waiting longer than usual can be frustrating, and we truly appreciate you giving our team the time needed to make, prepare, and get your order on its way to you.

Thank you for growing with us. 🌱

How long does it take for my order to arrive at me?

It will take 2-4 business days to arrive at you after it has been shipped and based on the shipping method you've chosen at checkout. Deliveries are made through USPS Ground Advantage, USPS Priority Mail, and UPS Standard Ground. We suggest UPS as it can be more reliable and faster than USPS. We offer USPS as many of our customers like the cost-effective option.

How do I track my package?

1. Email: Tracking numbers are sent automatically via email. Check your spam or junk folder, and add us to your priority inbox so our emails don't get lost in the sauce. :)
   
   2. Account: You may also track your package here on the site when logged into your account, where you'll have access to live updates.
   
   3. Track your order here with your order number or email address.

What's the cost of shipping?

To ensure you're paying the most cost-effective price, shipping is calculated depending on weight and location. Enter your information at checkout to see the exact cost. 

I accidentally gave you the wrong address and now I see that the Post Office has my order. What to do next? 

Once your order is actively in transit, send us an email, and we'll figure it out together! We can have it rerouted to a new address, which will need to be paid for by you. It could cost between $5-$20, depending on the courier. 

My package arrived damaged. What do I do now?

Send us an email and we'll figure it out together!

International Orders & Customs

Customs regulations, weather conditions, and other factors may affect shipments that are going to international addresses. These are governed by UPS and USPS and not by Upful Blends.

Once a package leaves the United States to go to your country USPS postal site stops tracking it. Please refer to the post office or customs in your country with your tracking information for more assistant on locating your product(s). You can also call the International Inquiry Center at 800-222-1811 for tracking information.

International orders are shipped via either USPS First Class Mail, USPS Priority, and UPS. We have found that DHL is the most reliable and fastest although it is a bit more in pricing. You will be supplied with a tracking number. We are not responsible for lost or stolen items and a claim must be filed prior to receiving a replacement.

Customs: Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges. If the package is refused by the customer and sent back to us by the courier due to the customer's decision of not paying their country's custom fee then a refund will be processed to the customer once the shipment arrives back to our fulfillment center AND after the 20% restocking fee is subtracted from the total of the order.

APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster.