Cancellation & Return Policy

 


  • Because orders are made and prepared specifically for you, cancellation requests must be submitted as soon as possible after placing your order.

    Our current processing time is up to 12 business days due to temporary delays following our warehouse move. While we normally process orders within 1 to 3 business days, our team is currently making and preparing orders by hand while we wait for our industrial machines to be fully operational.

    If you need to cancel your order, please contact our support team immediately. Our current support response time is up to 5 business days, and submitting a cancellation request does not guarantee that your order can be cancelled if it has already entered the fulfillment process.

    Once an order has been processed or shipped, we are unable to cancel it.

    We truly appreciate your patience and understanding as we work through this temporary season. 💚

  • We notify you 5 business days prior to your Upful Ship (recurring order) being packaged and shipped. Orders can be rescheduled via your online account, email, or chat up to 3 pm EST the day that the tracking information is emailed. Since our response times are currently up to 5 business days, please adjust your subscription in your account by logging into your account here. 

  • Upful Blends ensures the delivery of your product to the address submitted at the time of purchase. Should you fail to give the correct address, Upful Blends or delivery services shall be in no way liable or required to issue a replacement or refund.

  • If your package never arrived to you, a claim must be submitted to the carrier prior to receiving a replacement. Depending on the circumstances of the missing or stolen package, we can provide a replacement or store credit.
  • If your package has been delivered in an unsatisfactory condition from our end, you have 3 business days from the time of delivery to notify us (via email or chat) with adequate proof by photo/video. The evidence must show the entirety of the product or package in a compromised/incomplete condition. We'll then issue a store credit or replacement.
  • We’re not responsible for refunds related to your shipping charges, as the obligation was fulfilled on our end. Please be mindful of your country's import restrictions.
  • Refunds requested due to no longer wanting the product(s) post- shipment, unpaid customs fees, rejections from a country that does not allow importation of herbal teas, or refusal by you or the delivery service will be eligible for a store credit. The store credit may be available instantly pending approval and will be subject to a 20% restocking fee. Purchases must be returned in the original packaging and must be in a new or unused condition.
  • Items eligible for store credit are those purchased in the last 30 days that are unused and unopened. This includes fulfillment and shipping times.
  • Items that are not eligible for a refund include, but are not limited to, those purchased under a sale or promotional item, gift cards, and personal body care.
  • Once your items are returned to our warehouse and inspected by our team, depending on the circumstance of the returned item(s), we will provide a replacement or store credit.
  • Upful Blends does not promise or guarantee any specific result or effect from using our natural herbs. We do understand that each person is unique and may have varying reactions regarding their experience, so we require you to ship back the unused portion of your herbs for a partial credit. All returns are subject to a 20% restocking fee, as these are consumable products that you are purchasing, and we cannot morally resell these consumables due to safety concerns. Customers are fully responsible for return shipping back to our warehouse at 700 NW 57th CT, Suite A01, Fort Lauderdale, FL 33309. The original and return shipping charges will not be credited.