WHAT IS UPFULSHIP? Keep it simple and consistent with subscriptions! The most convenient and epic way to get all your fave products delivered straight to you on a regular schedule with free shipping and a discount. We automatically send your fave tea blends, herbs, capsules, and powders based on your chosen frequency. Your account is simple to use and customizable so that you can make changes whenever or send us an email and we can do it for you. Just let us know how often you want your selected products and we got you covered. Get 10% off you herbs, 15% off blends and capsules, PLUS FREE shipping on all orders after your 3rd Upfulship order!
WHERE IS MY ORDER? You always have complete control over your subscription orders. Check out your messages for a reminder 10 days before each order is shipped.
CAN I CHANGE OR CANCEL MY ORDER? Yup! You can change your next order date, skip an order, change your selected frequency, or cancel a subscribed product by checkin’ out the 'Manage Subscription' section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
CHANGE AN ORDER DATE To change your next order date, check out the 'Manage Subscription' section within your account, click the 'Edit' button to the right of the item you're changing, click 'Next Charge Date', then select a new date for your order. This will change the order date for the entire subscription order but not for others that have a different frequency.
CHANGE SHIPMENT FREQUENCY To modify the delivery frequency for a subscription item, please visit the 'Manage Subscription' section within your account, click 'Edit' next to the item you'd like to change, then click 'Delivery Schedule'. Here you can change your frequency to whatever works for you: days, weeks, months. SEND AN ORDER NOW Please visit the 'Manage Subscription' section within your account, click 'Edit' next to the item you'd like to change, then click ORDER NOW button underneath the product description.
CAN I USE A DISCOUNT CODE I RECEIVED WHEN PLACING AN UPFULSHIP ORDER? Since, you receive a discount on each Upfulship order, discounts won't credit as they cannot be stacked on top of each other. You would need to choose which one you'd like to use. There are select exclusive discounts that can be stacked for those only in Upful Loyalty. You can join here.
WHAT'S UP WITH THE FREE SHIPPING? All Upfulship orders get FREE (yes, FREE!) US shipping after your first subscription order.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT? We accept all valid credit + debit cards. Buy Now Pay Later, like Sezzle, cannot be used.
CAN I CHANGE MY METHOD OF PAYMENT? You know it! After logging into your account, click the 'Manage Subscriptions' button, click edit, then at the top header click 'Payment Methods' and 'Add new payment method'. A pop up will show where you can add your card info.
CAN I EDIT THE SHIPPING ADDRESS FOR AN UPCOMING ORDER? Of course! Edit this info any time by logging into 'My Account'. Clicking 'Manage Subscriptions' choosing 'Shipping Addresses' and then 'Add Shipping Address'.